Privacy Policy

Last update: Dec 20, 2025

1. Introduction

Reamber GmbH, located at Barbara-Prammer-Allee 15/2/40, 1220 Vienna, Austria, is committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your information when you interact with our website, accessible through https://www.reamber.com.

2. Data Controller

Our Data Protection Officer is Julian-Merlin Indrak. You can contact our DPO at:

  • Reamber GmbH
  • Barbara-Prammer-Allee 15/2/40, 1220 Vienna, Austria
  • Email: [email protected]
  • Phone: +43 664 7557 7557

3. What Information We Collect

We collect personal data in the following ways:

  • Contact & Form Data: When you submit a message, book a call, or fill out our workflow assessment forms, we collect the information you provide, including your name, email address, company (optional), role (optional), task or workflow details. This data allows us to review your processes, and provide personalized recommendations for you.
  • Email Communication: If you contact us directly via email, we will collect your email address and any other information you provide in the communication.
  • Analytics Data: We use Umami, a privacy-focused analytics solution. Umami does not track users across websites, does not use cookies, and does not collect any personal information. All data is unique to each installation, meaning even if Umami is used on multiple websites, data cannot be shared or linked between them. Since Umami is self-hosted on our own server, no data is shared with Umami or any third party.
  • Technical Data: We work with third-party service providers, such as Cloudflare Inc. and Hetzner Online GmbH, who may collect and process technical information such as your IP address necessary to ensure the security, stability, and performance of our website.

4. Purpose of Data Collection

We collect and process your personal data for the following purposes:

  • Responding to Inquiries: To respond to your inquiries submitted via our contact form or email.
  • Website Security and Performance: To ensure the security, stability, and performance of our website by processing technical data (such as IP addresses) through the use of third-party technical services provided by Cloudflare Inc., and Hetzner Online GmbH.
  • Analyzing Website Usage: We process anonymized, non-personally identifiable data using Umami to analyze website performance and enhance user experience. Umami does not use cookies, does not collect personal data, and does not track users across websites. Since it is self-hosted on our own server, no data is shared with third parties.

5. Legal Basis for Processing

We process your personal data based on:

  • Consent: By submitting your data through the contact form, you provide us with explicit consent to process your personal information for the purpose of responding to your inquiry or request.
  • Legitimate Interest: We process personal and technical data based on our legitimate interest in:
    • Responding to Inquiries: If you contact us via email, we may process your personal data (such as your email address and the content of your communication) based on our legitimate interest in managing and responding to your inquiry.
    • Website Security and Performance: Ensuring the security, stability, and performance of our website through services provided by Cloudflare Inc., Hetzner Online GmbH.
    • Analyzing Anonymized Data: Using Umami to collect anonymized website usage data, which helps us improve our services and user experience. This data does not include personally identifiable information and is collected without the use of cookies.

6. Third-Party Service Providers

We work with the following third-party service providers who process your data on our behalf:

  • Hetzner Online GmbH: Our website and contact service are hosted by Hetzner Online GmbH, located at Industriestr. 25, 91710 Gunzenhausen, Germany. Hetzner Online GmbH complies with GDPR and processes technical data to ensure the smooth operation of our website. Hetzner Privacy Policy, Hetzner Data Processing
  • Cloudflare, Inc.: We use Cloudflare to ensure the secure and efficient delivery of our website content. Cloudflare processes technical data, such as your IP address to provide security and performance optimization. Cloudflare's servers may be located inside or outside the EU. Data transferred outside the EU is protected by Standard Contractual Clauses (SCCs) and certifications under the EU-U.S. Data Privacy Framework (EU-U.S. DPF). Cloudflare Privacy Policy, Cloudflare GDPR

We do not share, sell, or rent personal data to third parties for marketing purposes. We only share personal data with third parties when required by law, or when necessary to provide our services.

7. Cookies

  • We do not use cookies on our website.
  • Umami: We use Umami, which does not use cookies, does not collect any personally identifiable information and anonymizes all data collected.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  • Contact Form Submissions: Personal data submitted through the contact form will be retained for 6 months to manage and respond to inquiries, after which it will be deleted unless further retention is necessary for legal reasons.
  • Email Communications: Emails will be retained for as long as necessary to respond to your inquiry or to comply with legal obligations. Typically, this would be for up to 1 year, unless a longer retention period is required by law.
  • Third-parties: Personal data collected via third-party services, such as IP addresses processed by Cloudflare Inc., is retained for a limited period, typically for security and troubleshooting purposes, in accordance with Cloudflare's data retention policies.
  • Anonymized Analytics Data: Anonymized data collected via Umami does not contain personally identifiable information and may be stored indefinitely, as it poses no privacy risks.

9. Your Rights Under GDPR

As an EU data subject, you have the following rights:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.
  • Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data under certain conditions.
  • Right to Restrict Processing: You can request the limitation of processing your data in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a machine-readable format.
  • Right to Object: You can object to the processing of your data for specific purposes.

To exercise any of these rights, please contact us at [email protected].

10. Data Security

We are committed to ensuring that your personal data is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect. Our security measures are regularly reviewed and updated to ensure ongoing protection.

Depending on how you choose to contact us, your information may be stored on web servers provided by Hetzner Online GmbH, or locally on our fully encrypted computers and laptops. Our website uses SSL certificates to encrypt the information during transmission.

In the event of a data breach that may compromise your personal data, we will notify the relevant supervisory authority and affected individuals as required by law, in accordance with the GDPR.

11. Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].

You may also file your complaint to the Austrian Data Protection Authority (Österreichische Datenschutzbehörde):

Barichgasse 40-42, 1030 Vienna, Austria Website: https://www.data-protection-authority.gv.at

12. Jurisdiction-Specific Privacy Rights

We recognize that data protection laws may differ across jurisdictions, and we are committed to ensuring that all users, regardless of location, are informed about their rights regarding their personal data. Below are the specific privacy rights granted to users based on their jurisdiction.

A. California (CCPA)

If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you the following rights:

  • Right to Know
  • Right to Delete
  • Right to Opt-Out of Sale (We do not sell personal data)
  • Right to Non-Discrimination

To exercise any of these rights, please contact us at [email protected] or call us at +43 664 7557 7557.

B. Canada (PIPEDA)

If you are a resident of Canada, your personal data is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA). Your rights include:

  • Right to Access
  • Right to Correction
  • Right to Withdraw Consent

To exercise any of these rights, please contact us at [email protected].

C. Brazil (LGPD)

If you are a resident of Brazil, your personal data is protected under the Lei Geral de Proteção de Dados (LGPD). You have the following rights:

  • Right to Confirmation
  • Right to Access
  • Right to Correction
  • Right to Anonymization or Deletion
  • Right to Data Portability
  • Right to Information on Sharing

To exercise any of these rights, please contact us at [email protected].

D. Australia (Privacy Act)

If you are a resident of Australia, your personal data is protected under the Privacy Act 1988 (Cth). Your rights include:

  • Right to Access
  • Right to Correction
  • Right to Anonymity

To exercise any of these rights, please contact us at [email protected].

E. Other Jurisdictions

If you are a resident of a jurisdiction not specifically covered above, you may still have rights concerning your personal data under local laws. We will respect and respond to your requests regarding your data in line with applicable legal requirements.

To inquire about or exercise any privacy rights under the laws of your jurisdiction, please contact us at [email protected].

Data Transfers and Global Compliance

We use service providers, such as Cloudflare, Inc., that may process personal data outside the European Union (EU) or European Economic Area (EEA). When this occurs, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your personal data in compliance with the General Data Protection Regulation (GDPR).

Specifically, Cloudflare Inc. processes technical data (such as IP addresses) to optimize the delivery and security of our website. This data may be transferred to and stored on servers located in the United States or other countries outside the EU.

We take all necessary steps to ensure that your personal data is treated securely and in accordance with this privacy policy, regardless of where it is processed.

Do Not Track Signals

Our website does not respond to Do Not Track (DNT) signals. However, we do not track users across third-party websites, and we do not use cookies or other tracking technologies.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any updates will be posted on this page. Please review this policy periodically.

14. Contact Information

If you have any questions about this privacy policy or your data rights, you can contact us at:

  • Address: Barbara-Prammer-Allee 15/2/40, 1220 Vienna, Austria
  • Email: [email protected]
  • Phone: +43 664 7557 7557